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Basic port service quality dimensions

Ines Kolanović

Puni tekst: hrvatski, pdf (448 KB) str. 207-224 preuzimanja: 1.457* citiraj
APA 6th Edition
Kolanović, I. (2007). Temeljne dimenzije kvalitete lučke usluge. Pomorstvo, 21 (2), 207-224. Preuzeto s
MLA 8th Edition
Kolanović, Ines. "Temeljne dimenzije kvalitete lučke usluge." Pomorstvo, vol. 21, br. 2, 2007, str. 207-224. Citirano 01.11.2020.
Chicago 17th Edition
Kolanović, Ines. "Temeljne dimenzije kvalitete lučke usluge." Pomorstvo 21, br. 2 (2007): 207-224.
Kolanović, I. (2007). 'Temeljne dimenzije kvalitete lučke usluge', Pomorstvo, 21(2), str. 207-224. Preuzeto s: (Datum pristupa: 01.11.2020.)
Kolanović I. Temeljne dimenzije kvalitete lučke usluge. Pomorstvo [Internet]. 2007 [pristupljeno 01.11.2020.];21(2):207-224. Dostupno na:
I. Kolanović, "Temeljne dimenzije kvalitete lučke usluge", Pomorstvo, vol.21, br. 2, str. 207-224, 2007. [Online]. Dostupno na: [Citirano: 01.11.2020.]

Rapid changes induced by technological improvements and the intensified use of ports as logistics centers in the whole transport and logistics service chain have initiated an increasing port service competition. The port service quality, together with the costs of, has become the key factor in the functioning of ports and in maintaining their position on the demanding and fluctuating port services market. Researches into the port service quality and aiming at measuring the service quality according to the needs and demands of the port users are very rarely carried out, the evidence of which is based on the existing Croatian and foreign scientific literature.
The paper aims at pointing out the importance of determining the port service quality, being a prerequisite for a successful development of the port industry and the transport system as a whole, and to begin with the quality dimension needs to be clearly defined. The complexities of a port, as regards the large number of port users interested in such a port and of the services offered, make the identification of a unique set of dimensions more difficult. Although quality can be analyzed from various aspects, the paper aims at identifying the suggested set of port service quality dimensions according to the needs and demands of the port users.

Ključne riječi
service quality; port service; quality dimensions

Hrčak ID: 19036



Posjeta: 2.238 *