Prethodno priopćenje
Cross cultural change, adjustment and culture shock: UK to USA
Abby Lyons
; Eurogrup Vacancies, France
Carolyn Branston
; Manchester Metropolitan University, Old Hall Lane, Manchester, England
Sažetak
Globalisation of the hospitality industry has resulted in continuously increasing numbers of international student sojourners whose desire to experience and learn about new cultures is frequently accompanied by an aim to develop their linguistic and professional skills. This paper focuses predominantly on United Kingdom students' perceptions of their international placement experiences in the United States of America. Issues pertaining to cultural diversity, cross- cultural adjustment, culture shock, culture surprise and acculturation are discussed. A deductive approach was adopted, with cluster sampling. Quantitative and qualitative evidence pertaining to perceptions of the phases of adjustment, culture shock, culture surprise and preparation material received from the university placement office was collected. Data from academic placement tutor interviews (n=2) then student questionnaires (n=38), focus groups (n=2) and in-depth interviews (n=4) were triangulated employing SPSS and network analysis. The findings showed that the majority of students suffered culture shock due to their changed circumstances, yet the experience was not deemed wholly negative. Culture shock was linked to language problems, lack of preparation, cultural differences and frustration at work. Culture surprise was evident in feelings of comfort, belonging and security. Cross-cultural adjustment focused on peers, hosts and workrelated stress; an alternative model for cross-cultural adjustment emerged. Key recommendations include education and training to raise levels of awareness of culture shock in preparation for cross-cultural change. It is concluded that culture shock may be moderated by culture surprise, hence accelerating cross-cultural adjustment, particularly when cultural distance is small.
Ključne riječi
industrial placement; internship; cross-cultural change; cross cultural adjustment; UK; USA
Hrčak ID:
161568
URI
Datum izdavanja:
11.12.2006.
Posjeta: 4.988 *