Izvorni znanstveni članak
https://doi.org/10.5673/sip.57.1.4
Bureaucracy and Creative Complexity – Empirical Analysis of Problem Solving Effectiveness Within Organizations
Eva Bolfíková
; Sveučilište u Prešovu, Fakultet humanističkih i prirodnih znanosti, Odjel za andragogiju, Slovačka
Ivana Pirohová
; Sveučilište u Prešovu, Fakultet humanističkih i prirodnih znanosti, Odjel za andragogiju, Slovačka
Martina Lenhardtová
; Sveučilište u Prešovu, Fakultet humanističkih i prirodnih znanosti, Odjel za andragogiju, Slovačka
Katarína Mayer
; Sveučilište u Prešovu, Fakultet humanističkih i prirodnih znanosti, Odjel za andragogiju, Slovačka
Marek Lukáč
; Sveučilište u Prešovu, Fakultet humanističkih i prirodnih znanosti, Odjel za andragogiju, Slovačka
Daniela Hrehová
; Tehničko sveučilište, Odjel za društvene znanosti, Košice, Slovačka
Sažetak
The study presents a theoretical and empirical analysis of bureaucratic and
non-bureaucratic tools of problem solving within organizations that are perceived as
complex adaptive systems. Drawing upon Stacey’s theory of creative complexity, we
created a research framework by developing five indicators (dimensions): disintegration,
irregularity, instability, disruption, and deviation (each of these indicators was
further operationalized into six items of the questionnaire). With the research hypothesis
in mind, we analysed the inclination towards the decision-making following
the logic of bureaucracy (linear environment) on one hand, and the logic of creative complexity on the other. The level of inclination was analysed in comparison to the
problem solving effectiveness performing repeated measures MANOVA - (intersubject
factor – EFFECT: 1. successful 2. unsuccessful). The participants in this study were
743 employees from various organizations. The questionnaire method K-T-1 was employed
in this research. The results of the analysis indicate that the problem solving
success rate is significantly differentiated in three dimensions: irregularity, instability
and deviation. A higher inclination towards creative complexity was determined in
two dimensions: deviation and regularity. A higher success rate of problem solving
following the logic of bureaucracy was determined in the dimension of instability.
Ključne riječi
bureaucracy; complex adaptive system; organization; creative complexity
Hrčak ID:
219743
URI
Datum izdavanja:
25.4.2019.
Posjeta: 1.357 *