Izvorni znanstveni članak
https://doi.org/10.30924/mjcmi.27.1.1
Internal Communication and Employee Satisfaction in Hospitality
Ana Čuić Tanković
orcid.org/0000-0002-4383-684X
; Faculty of Tourism and Hospitality Management, University of Rijeka
Ivana Bilić
; Faculty of Economics, Business and Tourism, University of Split
Iva Brajković
; Faculty of Tourism and Hospitality Management, University of Rijeka
Sažetak
This paper aims to analyze the influence of internal communication on employee satisfaction in the hospitality industry from the viewpoints of communication with superiors and colleagues. The study uses survey data from two hotels with the same quality rating and the same hotel chain. Our results indicate that both forms of communication positively influence job satisfaction, based on the PLS-SEM method.
Ključne riječi
job satisfaction; communication with superiors; communication with colleagues; hospitality industry
Hrčak ID:
273517
URI
Datum izdavanja:
28.6.2022.
Posjeta: 4.300 *