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https://doi.org/10.24141/2/9/2/1

Patient Satisfaction with Preoperative and Postoperative Health Care Treated at the Surgery Clinic of “Sveti Duh” Clinical Hospital

Štefanija Kolačko orcid.org/0009-0001-2897-8989 ; University Hospital “Sveti Duh”, Zagreb, Croatia *
Vesna Konjevoda orcid.org/0000-0003-3636-1708 ; University Hospital “Sveti Duh”, Zagreb, Croatia
Jurica Predović
Franka Luetić ; Health center Zagreb – West, Zagreb, Croatia
Monika Krušlin ; Herlev hospital, Herlev, Denmark
Martina Hrvačić
Marko Bašković orcid.org/0000-0003-4218-6184 ; Department of Pediatric Surgery, Children’s Hospital Zagreb, Zagreb, Croatia

* Dopisni autor.

Sažetak

Introduction. Good preoperative preparation as one of the most important predictors of overall patient satisfaction increases cooperation and their desire to continue treatment.

Aim. The aim of the research was to examine the respondents’ satisfaction with the pre-operative preparation and post-operative health care of patients treated at the Surgery Clinic of the “Sveti Duh” Clinical Hospital in Zagreb, Croatia.

Methods. The measuring instrument of this research was an anonymous questionnaire created for the purposes of the research itself. The survey included 60 respondents with an average age of 51.

Results. The results of the conducted research showed that the majority of respondents were satisfied with the healthcare provided, with 53 (88.3%) responding that they were satisfied, and 54 (90%) of the respondents answered that they could confidently to contact the health workers of the clinic, who showed concern and understanding for their problem. An important factor in postoperative satisfaction was postoperative pain. After the procedure, the median pain (on a scale of 0 to 5) was 4, and immediately after the subjects started to feel pain and asked the nurse/technician for analgesic, 35 (58%) patients received it. A total of 44 (73%) patients expressed satisfaction with the speed of the nurses’ intervention after they reported feeling pain.

Conclusion. A survey conducted at the Surgery Clinic
of the “Sveti Duh” Clinical Hospital showed that the largest number of respondents, a total of 53 (88.3%)
were satisfied with the healthcare provided during
hospitalization. It was observed that women were
more satisfied than men, and that respondents aged
46 to 60 reported significantly higher levels of satis faction compared to those aged up to 45.

Ključne riječi

patient; surgery; preoperative preparation; postoperative care; satisfaction

Hrčak ID:

342777

URI

https://hrcak.srce.hr/342777

Datum izdavanja:

30.12.2025.

Posjeta: 307 *