Review article
https://doi.org/10.20471/jan.2026.62.01.08
The Role of Psychologists in Working with Crisis Negotiators
Ivana Glavina Jelaš
; University of Applied Science of Criminal Investigation and Public Security, Zagreb, Croatia
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* Corresponding author.
Abstract
Aim: Crisis negotiation is one of the extremely effective police tools for resolving crisis interventions peacefully, i.e., without the use of force. This paper will try to clarify the role of psychologists in working with crisis negotiators, depending on the different areas of work of negotiators to which psychologists can contribute. Materials and Methods: Psychologists have been involved in this type of police activity since the very beginning of crisis negotiations in the world. Many police organizations across the globe have psychologists in their negotiation units. Communication techniques are only some of the skills of crisis negotiators, and existing methods are based on different psychological models and concepts. Conclusion: The entire negotiation process involves various steps and phases and, among other things, is imbued with numerous principles and legalities of the psychological profession.
Keywords
Crisis intervention; psychology; law enforcement; com- munication; education
Hrčak ID:
344465
URI
Publication date:
10.2.2026.
Visits: 400 *