Izvorni znanstveni članak
https://doi.org/10.24141/2/10/1/7
Enhancing Information Sharing Between Health Workers and Families in Critical Care: User Experience
Dikki Saputra
; Department of Nursing, Faculty of Medicine, Universitas Tanjungpura, Pontianak, Indonesia
Yuliani Purnaningsih
; RSD K.R.M.T. Wongsonegoro Hospital, Department of Nursing, Semarang, Indonesia
*
Hafizul Makruf
; STIKes Medika Seramoe Barat, Aceh Barat, Indonesia
* Dopisni autor.
Sažetak
Introduction. Family members of Intensive Care Unit
(ICU) patients often face emotional distress from limited
access to patient information. The SI RINDU mobile
application was developed to bridge this gap by
providing real-time updates on patient status and care.
Aim. This study aimed to evaluate the user experience
of family members using the SI RINDU application.
Methods. An exploratory user experience study was
conducted over a 14-day period in January 2025 at the
Intensive Care Unit of a regional hospital in Semarang,
Indonesia. A total of 20 family representatives of Intensive
Care Unit patients who used the SI RINDU application
participated. User experience was assessed
using the User Experience Questionnaire (UEQ), which
measures six dimensions: Attractiveness, Perspicuity,
Efficiency, Dependability, Stimulation, and Novelty.
Results. All six dimensions recorded mean scores above
0.8, indicating a generally positive user experience. The
highest scores were in Attractiveness (1.592), Novelty
(1.538), and Efficiency (1.513), suggesting that users
appreciated the application’s design, usefulness,
and innovation. Stimulation (1.263) and Dependability
(1.188) were also rated positively. However, Perspicuity
scored lower (1.125), reflecting some challenges
with interface clarity and usability. Benchmark analysis
categorized most dimensions as “Good” or “Above Average,”
with Perspicuity rated “Below Average.”
Conclusion. The SI RINDU application provides a
promising tool for enhancing family engagement and
emotional support in Intensive Care Unit settings
through effective digital communication. While users
generally responded positively, improvements in
interface clarity and navigation are recommended to
enhance accessibility and overall user satisfaction.
Ključne riječi
user-computer interface; mobile applications; intensive care units; family communication; digital health; patient-centered care
Hrčak ID:
345882
URI
Datum izdavanja:
27.3.2026.
Posjeta: 141 *