Poslovna izvrsnost, Vol. 3 No. 1, 2009.
Pregledni rad
BUSINESS EXCELLENCE IN THE FIELD OF TRAFFIC AND TRANSPORT TECHNOLOGY
Nikolina Jolić
; Fakultet prometnih znanosti Zagreb
Zvonko Kavran
; Fakultet prometnih znanosti Zagreb
Tonći Lazibat
; Ekonomski fakultet Zagreb
Sažetak
The paper deals with the research of traffic and transport phenomena in the field of traffic technology and with the recognition of requirements and evaluation of establishing a quality system. The scientific and technological research in the field of traffic and transport technology with a scientific and applicative contribution have to include an integrated systemic approach and formalized description of the studied system obtained by using systemic methodologies. Identification of stakeholders is of special importance. Quality indicators defined and differentiated at the level of single stakeholder groups determine the quality of the traffic system and the generated services on the transport market. 7hc scientific contribution of the paper reflects clear and unambiguous connection of stakeholders and definition of business excellence as their development strategy integrating three aspects: technical aspects and efficiency, time harmony and reliability as well as transport safety and security. The paper provides an original definition of activities needed to achieve business excellence in the area of traffic technology. The model represents the basis for further scientific and technological research of interoperative technological activities in the development of science and traffic as a whole.
Ključne riječi
traffic technology; business excellence; transport system quality; transport market; interest groups
Hrčak ID:
41082
URI
Datum izdavanja:
30.6.2009.
Posjeta: 1.999 *