Management, Vol. 11 No. 2, 2006.

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INCREASING THE EFFECTIVENESS OF SERVICE ACTIVITIES (str. 1-7)

Milan Ťažký, Miroslav Rakyta
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THE POWER OF INFORMATION AND COMMUNICATION CONTROL IN ICT ENVIRONMENT – WHAT INFORMATION COLLECTION / USE PRACTICES SHOULD COMPANIES IMPLEMENT TO GAIN CONSUMERS’ CONFIDENCE? (str. 9-27)

Goran Vlašić
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A COMPARATIVE STUDY OF PULA (CROATIA) AND LJUBLJANA (SLOVENIA) BUSINESS STUDENTS’ BEHAVIOR PATTERNS (str. 29-52)

Bogdan Lipičnik, Marli Gonan Božac, Katja Katarina Mihelič
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EVALUATING THE PERFORMANCE OF CALL CENTRES FROM CONSUMERS’ PERSPECTIVE: MARKETING RESEARCH INDUSTRY EXAMPLE (str. 53-76)

Tomaž Kolar
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BUYING BEHAVIOR AND CONSUMPTION: SOCIAL CLASS VERSUS INCOME (str. 77-92)

Mirela Mihić, Gordana Čulina
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FACTORS AFFECTING PREFERRED SOURCES OF INFORMATION: EXPLORING THE IMPACT OF TRUST, JOB SATISFACTION AND COMMUNICATION EFFECTIVENESS (str. 93-110)

Rachid Zeffane
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