Izvorni znanstveni članak
https://doi.org/10.20867/thm.9.1.5
THE INTEGRATION OF CROATIAN HOTEL INDUSTRY INTO THE STANDARD EUROPEAN AND INTERNATIONAL PERFORMANCE MEASUREMENT SYSTEM
Ivanka Avelini Holjevac
; Faculty of tourism and hospitality management, University of Rijeka, Opatija, Croatia
Helga Maškarin
orcid.org/0000-0002-7201-9603
; Faculty of tourism and hospitality management, University of Rijeka, Opatija, Croatia
Sažetak
International standard system of business performance indicators used by the hotel industry consists of two parts: standard financial ratios - that are accepted and used by companies regardless of industry type, and standard business ratios for the hotel industry - a part that encompasses and reflects the characteristics of the hotel business operation.
When defining the indicators and building the systems of indicators, it is necessary to take into consideration that they have to be adjusted to the characteristics of hotel operation, they have to reflect the quality of the business success, they have to be measurable and complement each other, be complete and comparable with similar companies and their business branch.
The aim of this paper is to emphasize the importance of the integration of Croatian hotel industry into the European and international standard system for performance measurement.
To enter the standard international hotel business information and communication system, certain conditions and standards need to be fulfilled. These conditions and standards are discussed in this paper.
Ključne riječi
hotel industry; international standards; performance indicators
Hrčak ID:
181525
URI
Datum izdavanja:
30.6.2003.
Posjeta: 1.364 *