Skoči na glavni sadržaj

Tourism and hospitality management, Vol. 7 No. 1-2, 2001.

Prethodno priopćenje

https://doi.org/10.20867/thm.7.1-2.3

MULTILINGUISM IN TOURISM

Nevenka Blažević ; Faculty of tourism and hospitality management, University of Rijeka, Opatija, Croatia

Puni tekst: njemački pdf 2.039 Kb

str. 37-45

preuzimanja: 904

citiraj

Sažetak

Communication is a very important segment of service in tourism industry. The primary prerequisite for communication in tourism is knowledge of foreign languages. A better language competence of the staff means a better quality of tourist services.
This research identifies the language needs in Croatian tourism. The structure of guests as well as the results of the opinion poll show that the staff in the tourism industry in Croatia should be multilingual. The most important foreign language for communication in tourism is German, followed by Italian and English.

Ključne riječi

communication in tourism; multilinguism; foreign languages; language needs; the staff in the tourism industry

Hrčak ID:

181674

URI

https://hrcak.srce.hr/181674

Datum izdavanja:

30.12.2001.

Podaci na drugim jezicima: hrvatski njemački

Posjeta: 2.145 *