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Nurses’ Opinion on Reporting of Adverse Events during the Process of Nursing Care

Jelena Hodak orcid id ; Department of Anaesthesiology, Resuscitation and Intensive care, University Hospital Centre Zagreb
Štefanija Kolačko ; Ophthalmology Clinic, University Hospital “Sveti Duh”
Franka Luetić ; Community Health Centre Zagreb - West

Puni tekst: engleski pdf 1.424 Kb

str. 9-23

preuzimanja: 548



Introduction. Patient safety represents the most reliable measure of the quality of work in nursing. The most common adverse events associated with the process of nursing care are bedsores, falls, hospital-acquired infections, insufficient hand hygiene and unwanted adverse effects related to drugs.
Aim. The aim of this study was to investigate the views of respondents on adverse events during the process of nursing care in the University Hospital Centre Osijek.
Respondents and methods. A quantitative cross-sectional study was conducted using an anonymous survey on a sample of 100 nurses in february and March 2016, at the clinics for surgery, internal medicine and anaesthesiology, the intensive care unit, emergency room and neurology.
Results. The study showed that nurses actively improve patient safety (82% of respondents). 71% of the nurses believe that the mistakes reflect on them, while 67.7% of the respondents agree with the claim
that the mistakes led to positive changes. When an adverse event is reported, 74.2% of nurses feel as if they are the ones being reported, and not the problem itself. After they make changes to improve patient safety, 83.5% of the nurses evaluate their effectiveness. 33.4% of the respondents claim that there are patient safety issues at their ward, and 49 (50%) of the respondents claim that the procedure and the system are efficient at preventing mistakes. Most respondents (57.1%) rated patient safety as acceptable. In similar studies that were conducted in US hospitals, there was generally a higher level of the patient safety culture by several grade points.
Conclusion. Nurses agree that the patient safety culture regarding adverse events in the process of nursing care in the University Hospital Centre Osijek is acceptable, and that they are responsible for protecting and improving patient safety.

Ključne riječi

adverse events; nursing care; patient safety

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Podaci na drugim jezicima: hrvatski

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