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Croatian Journal of Education : Hrvatski časopis za odgoj i obrazovanje, Vol. 25 No. 4, 2023.

Izvorni znanstveni članak

https://doi.org/10.15516/cje.v25i4.4811

The Quality Indicators of E-learning: Business vs. Education

Sanela Arsić orcid id orcid.org/0000-0002-1957-566X ; University of Belgrade, Technical Faculty in Bor
Jelena Ruso orcid id orcid.org/0000-0003-4120-8759 ; University of Belgrade, Faculty of Organizational Sciences
Isidora Milošević orcid id orcid.org/0000-0001-5539-8253 ; University of Belgrade, Technical Faculty in Bor
Ana Rakić orcid id orcid.org/0000-0001-7110-6441 ; University of Belgrade, Faculty of Organizational Sciences
Maja Glogovac orcid id orcid.org/0000-0003-3268-8543 ; University of Belgrade, Faculty of Organizational Sciences
Jovan Filipović ; University of Belgrade, Faculty of Organizational Sciences

Puni tekst: engleski PDF 12 Kb

str. 1103-1137

preuzimanja: 156

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Puni tekst: hrvatski pdf 338 Kb

str. 1103-1137

preuzimanja: 227

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Sažetak

Nowadays, the technological revolution brings significant changes in all spheres of society, including learning in both the business and education environments. Consequently, the quality and usefulness of e-learning systems are gaining importance in the contemporary competitive market. In order to enhance users’ satisfaction, organizations have to put more effort into identifying and understanding significant influential factors. This study strives to establish quality indicators as factors that affect e-learning user satisfaction by comparing business and education contexts. The results gathered through 1350 valid questionnaires are evaluated using Structural Equation Modeling (SEM). The conceptual model is developed and consists of six quality indicators: Individual Impact, Cooperation Quality, Information Quality, System Quality, Usefulness, and Satisfaction. By considering relationships between Information Quality and System Quality according to the Usefulness of e-learning, findings indicate important differences between education and business users’ perceptions. This research contributes to the dual observation of the expectations and attitudes of the observed groups of respondents.

Ključne riječi

business; education; e-learning; indicators; quality; satisfaction

Hrčak ID:

313644

URI

https://hrcak.srce.hr/313644

Datum izdavanja:

27.12.2023.

Podaci na drugim jezicima: hrvatski

Posjeta: 836 *