Izvorni znanstveni članak
https://doi.org/10.20867/thm.32.2.7
Sustaining retention in the lodging industry: The role of organizational support and self-esteem in a post-crisis landscape
Eunjin Kwon
Sean Mcginley
Jooa Baek
*
* Dopisni autor.
Sažetak
Purpose – This study explores the psychological mechanisms that influence employee retention in the lodging industry following the COVID-19 pandemic. Drawing on the conservation
of resources (COR) theory, the study examines how perceived organizational support (POS)
and organization-based self-esteem (OBSE) affect employees’ intention to remain both within
their organizations and the hospitality industry.
Methodology/Design/Approach – A serial multiple mediation model was tested using survey
data from hospitality employees. The model positioned OBSE and organizational retention as
mediators in the relationship between POS and industry-level retention.
Findings – The results indicate that POS significantly enhances OBSE, which in turn positively influences both organizational and industry-level retention. The findings demonstrate
that resource-based psychological factors play a critical role in shaping employees’ long-term
commitment to the hospitality sector.
Originality of the research – This study extends HR research in hospitality by integrating
OBSE as a key mediator and by distinguishing between organizational and industrial retention. It offers practical insights into post-pandemic workforce recovery strategies by emphasizing the importance of internal psychological resources.
Ključne riječi
Hrčak ID:
345132
URI
Datum izdavanja:
4.3.2026.
Posjeta: 227 *