Original scientific paper
Performance effects of the business process change in large enterprises: The case of Croatia
Ivan Peronja
; Department of professional studies, University of Split
Abstract
The main aim of this paper is forming the model of impact that business process change management has on organizational performance of large companies. Critical Success Factors – CSFs are closely observed in such a model. It was proved that the business process changes, observed through critical success factors, affect organizational performance that are observed through customer satisfaction and financial performance of the company. The direct relationship among the proposed variables, as well as the proposed conceptual research model, are empirically validated.
Keywords
Business Process Management (BPM); Critical Success Factors (CSF); organizational performance; financial performance; non-financial performance
Hrčak ID:
141557
URI
Publication date:
30.6.2015.
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