Business Excellence, Vol. 13 No. 2, 2019.
Review article
https://doi.org/10.22598/pi-be/2019.13.2.155
EFFICIENCY OF THE REGIONAL ORGANISATION OF ADVISORY CENTRES FOR CONSUMER PROTECTION IN THE REPUBLIC OF CROATIA
Josip Miletić
; Department of Croatian and Slavic Studies, University of Zadar
Jurica Bosna
orcid.org/0000-0002-7633-4862
; Department of Economics, University of Zadar
Abstract
The paper analyses efficiency and sustainability of the recent regional
organisation of the Advisory Centres for Consumer Protection in the Republic of Croatia
in the context of justification of elimination thereof done by the Ministry of Economy,
Entrepreneurship and Crafts. The paper includes a field research conducted among the
active associations for consumer protection in the Republic of Croatia. The aim is to
determine the capability of the past regional network of the consumer protection advisory
centres to meet the needs of the most significant economic segment – the population of
the Republic of Croatia, that is the consumers – natural persons, as the precondition for
equal market competition with business entities. The paper offers an analysis of financial
package of national, regional and local level of the system for consumer protection in the
Republic of Croatia. The results show the inadequate efficiency and unsustainability of
the recent system and offer alternative solutions in order to satisfy efficiently the needs of population of each Croatian region respectively and of the whole population of the
Republic of Croatia.
Keywords
consumers; regional organization; consumer rights protection; consumer rights protection advisory centres.
Hrčak ID:
230050
URI
Publication date:
12.12.2019.
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