Original scientific paper
https://doi.org/10.20867/thm.31.3.2
Examining the impact of work values on job satisfaction and organizational citizenship behaviors: A study of five-star hotels in Istanbul
Oğuz Türkay
orcid.org/0000-0002-0752-6799
; Prof. Dr. Sakarya University of Applied Sciences, Faculty of Tourism, Sakarya, Türkiye
*
* Corresponding author.
Abstract
Purpose –The attitude-behavior relationship between job satisfaction and OCBs in hotels
were defined previously. However the role of work values simultaneously on attitudes and
behaviors is unknown. The purpose of this research is to determine the role of work values in
organizational attitudes and behaviors.
Methodology/Design/Approach – It was tested how the intrinsic and extrinsic dimensions
of work values influence job satisfaction, organizational citizenship behaviors (OCBs) and
mutual interaction within a model drawn by considering the value-attitude-behavior pattern.
Data were gathered from 548 employees of 28 five-star hotels in Istanbul. LISREL was used
to test the structural model.
Findings – Intrinsic work values have positive effects on job satisfaction, OCB-I and OCB-O
while job satisfaction positively influences each of the two factors of OCBs. The effect of
extrinsic work values on job satisfaction and on OCB-I were not supported. Extrinsic work
value dimension has a positive effect on OCB-O.
Originality of the research – Because of its exploratory nature, this study was focused on the
pattern of value-attitude-behavior. Although the influence of work values on job satisfaction
and OCBs have been separately considered in related literature, the interaction between three
structures was analyzed together.
Keywords
Hrčak ID:
334554
URI
Publication date:
22.8.2025.
Visits: 774 *