Original scientific paper
https://doi.org/10.20867/thm.31.3.9
Effects of Applying BPM Critical Path and Statistical PERT Analysis on CFM Practices and Profit Maximization in Hotel Industry
Mohamed Hany B. Moussa
; prof. Professor of Hotel Management, Faculty of Tourism and Hotel Management Hotel Management Department, Helwan University, Egypt
M. S. Sayed
orcid.org/0000-0001-5711-0911
; Associate Professor Associate Professor of Hotel Management, Department of Hotel Management, Faculty of Tourism and Hotels, Helwan University, Egypt Associate professor at King Salman International University, Faculty of Tourism & Hospitality, Sharm El-Sheikh, Egypt
Batta R. Allam
; Faculty of Tourism and Hotel Management, Hotel Management Department, Minia University, Egypt
*
* Corresponding author.
Abstract
Purpose – The study aims to improve management practices of accounts receivable and payable
as a necessity for improved financial performance of hotel enterprises using BPM approach and
focusing on applying CPM and statistical PERT analysis to financial processes in order to
increase CFM efficiency and maximize hotel`s profit.
Design/methodology/approach – The methodology of this research begins with a review of BPM
theory and both of CPM and PERT analysis literature studies. Then, the paper focuses on
applying the theory on a real-life case of 9 international chain five-star hotels in Egypt using a
semi-structured interview technique.
Findings – The paper develops a generic framework for hotel financial processes using BPM
approach to improve the structural configuration of SOPs in the hotel sector. Utilizing CPM and
statistical PERT analysis, hoteliers can enhance their understanding of financial processes by
entering CPM and PERT analysis into BPM procedures which make process measurements can be
made in a proper sense and process deficiencies can be identified, and thus corrected more quickly.
Practical implications – In light of these findings, the paper discusses the practical implications
and focuses on recommendations on how the two main components of CFM in the hotel sector
are to be managed in a more effective way using BPMCP and statistical PERT analysis.
Originality/value – The paper presents CPM and PERT analysis as an integral part of BPM
approach and suggests recommendations that will assist to recover the problems of credit
collection delays and eliminate deficiencies of CFM practices in hotels. There are also future
research recommendations to enhance the knowledge of CFM practices in the hotel sector.
Keywords
Hrčak ID:
334793
URI
Publication date:
29.8.2025.
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