Original scientific paper
https://doi.org/10.20867/thm.31.4.3
Environmental management disclosures, online customer ratings and green-leader hotel performance
Huifang Li
; Ph.D. Student. Paris Dauphine University - PSL, Paris, France
Dalilawati Zainal
; Dr. Senior Lecturer, Universiti Malaya, Kuala Lumpur, Malaysia
Abstract
Purpose – This study analyses the influence of two important hotel capabilities, namely
environmental management disclosures (EMDs) and online customer ratings (OCRs) on the
performance of green leader hotels from a resource-based view perspective.
Methodology/Design/Approach – Data from a sample of 202 green leader hotels from 25 top
travel destinations worldwide, from a content analysis of TripAdvisor, were used to examine
the association between these capabilities and hotel performance.
Findings – The findings suggest that environmental management disclosures and online
customer ratings play a significant role in enhancing the performance of green leader hotels.
These strategic capabilities represent the level of green leader hotels’ commitment towards
environmental sustainability and customer satisfaction; and should be managed efficiently to
ensure long-term business sustainability. Disclosing environmental management disclosures and
online customer ratings on social media platforms is critical for enhancing hotel performance.
Originality of the research – This study contributes to the sustainable hospitality management
literature by recognising the influence of environmental management disclosures and online
customer ratings on green leader hotel performance from a resource-based view theory.
Keywords
Environmental management disclosures; online customer ratings; hotel performance; resource-based view, green leader hotels
Hrčak ID:
340337
URI
Publication date:
4.12.2025.
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