Preliminary communication
https://doi.org/10.30924/mjcmi.31.si.6
Empathy and its influence on knowledge sharing behaviour among employees
Nawdeep Puranik
; School of Economics and Business, University of Ljubljana, Slovenia
*
Ales Pustovrh
; School of Economics and Business, University of Ljubljana, Slovenia
* Corresponding author.
Abstract
This paper examines the phenomenon of knowledge sharing behaviour among employees in organizations
and investigates the role of empathy in this context. By analyzing data from 200 employees, we found that
empathy does not have a direct and strong influence on knowledge sharing behaviour, neither in terms of
knowledge giving nor knowledge asking. However, through prosocial behaviour, empathy indirectly influences
these behaviours.
Additionally, we assessed whether empathy influences motivation in terms of knowledge giving and
knowledge asking behaviours. Our analysis shows that empathy has no evident impact on motivation, and
motivation has no evident effect on employee behaviour when it comes to asking or providing information
within businesses.
Keywords
Empathy; Knowledge Sharing Behaviour; Prosocial Behaviour; Motivation; Employees; Organizations
Hrčak ID:
346696
URI
Publication date:
1.3.2026.
Visits: 42 *