Management, Vol. 11 No. 2, 2006.

Table of contents

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INCREASING THE EFFECTIVENESS OF SERVICE ACTIVITIES (page 1-7)

Milan Ťažký, Miroslav Rakyta
Original scientific paper

THE POWER OF INFORMATION AND COMMUNICATION CONTROL IN ICT ENVIRONMENT – WHAT INFORMATION COLLECTION / USE PRACTICES SHOULD COMPANIES IMPLEMENT TO GAIN CONSUMERS’ CONFIDENCE? (page 9-27)

Goran Vlašić
Original scientific paper

A COMPARATIVE STUDY OF PULA (CROATIA) AND LJUBLJANA (SLOVENIA) BUSINESS STUDENTS’ BEHAVIOR PATTERNS (page 29-52)

Bogdan Lipičnik, Marli Gonan Božac, Katja Katarina Mihelič
Original scientific paper

EVALUATING THE PERFORMANCE OF CALL CENTRES FROM CONSUMERS’ PERSPECTIVE: MARKETING RESEARCH INDUSTRY EXAMPLE (page 53-76)

Tomaž Kolar
Preliminary communication

BUYING BEHAVIOR AND CONSUMPTION: SOCIAL CLASS VERSUS INCOME (page 77-92)

Mirela Mihić, Gordana Čulina
Preliminary communication

FACTORS AFFECTING PREFERRED SOURCES OF INFORMATION: EXPLORING THE IMPACT OF TRUST, JOB SATISFACTION AND COMMUNICATION EFFECTIVENESS (page 93-110)

Rachid Zeffane
Preliminary communication

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