Original scientific paper
Persons with Disabilities Satisfaction with the Personal Assistant Services
Nikolina Pupić
; Hrvatska udruga za stručnu pomoć djeci s posebnim potrebama – IDEM
Lelia Kiš Glavaš
; Odsjek za inkluzivnu edukaciju i rehabilitaciju, Edukacijsko-rehabilitacijski fakultet Sveučilišta u Zagrebu
Branko Nikolić
; Katedra za rehabilitaciju, informatiku, statistiku i tehnologiju, Edukacijsko-rehabilitacijski fakultet Sveučilišta u Zagrebu
Abstract
Personal assistance has become an important part of life of people with the most severe degree of disability in those activities that a person alone performed no sensory, physical or intellectual impairment. The aim of this study was to examine the experiences of individual users of personal assistance and to establish the metric
characteristics of questionnaires to assess satisfaction with the service user personal assistant, designed for the purpose of this work.
The need for testing customer satisfaction is designed instrument titled “Questionnaire assessment of customer satisfaction service personal assistant.” Testing was conducted on a sample of 65 respondents, the person with the most severe degree of disability, the users of personal assistance, via telephone interview. In this study participated members Multiple sclerosis society of the Zagreb County Multiple Sclerosis Society of the City of Zagreb, “Bubamara” Association of Persons with Disabilities Vinkovci, Association of Blind Zagreb, Dystrophy Association, people with disabilities and children’s cerebral palsy and other physical disabled Slavonski Brod, Multiple Sclerosis Society of Brodsko-Posavska County, Association of Disabled Samobor and Sveta Nedelja, Association Croatian Society of multiple sclerosis. Metric characteristics of the questionnaire tested the program Rtt7, and to determine the level of customer satisfaction was used factor analysis. The obtained data show that people with disability evaluate personal assistant service to most satisfactory and variables obtained similar results.
Keywords
people with disabilities; personal assistant, assessment of satisfaction
Hrčak ID:
70281
URI
Publication date:
7.7.2011.
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