Original scientific paper
HOTEL SALES AND FRONT OFFICE OPERATIONS IN THE UNDERGRADUATE COURSE IN TOURISM AND HOTEL MANAGEMENT AT UTILUS BUSINESS SCHOOL
Danijel Carev
Full text: english pdf 460 Kb
page 225-240
downloads: 1.000
cite
APA 6th Edition
Carev, D. (2011). HOTEL SALES AND FRONT OFFICE OPERATIONS IN THE UNDERGRADUATE COURSE IN TOURISM AND HOTEL MANAGEMENT AT UTILUS BUSINESS SCHOOL. Acta turistica nova, 5 (2), 225-240. Retrieved from https://hrcak.srce.hr/107042
MLA 8th Edition
Carev, Danijel. "HOTEL SALES AND FRONT OFFICE OPERATIONS IN THE UNDERGRADUATE COURSE IN TOURISM AND HOTEL MANAGEMENT AT UTILUS BUSINESS SCHOOL." Acta turistica nova, vol. 5, no. 2, 2011, pp. 225-240. https://hrcak.srce.hr/107042. Accessed 26 Dec. 2024.
Chicago 17th Edition
Carev, Danijel. "HOTEL SALES AND FRONT OFFICE OPERATIONS IN THE UNDERGRADUATE COURSE IN TOURISM AND HOTEL MANAGEMENT AT UTILUS BUSINESS SCHOOL." Acta turistica nova 5, no. 2 (2011): 225-240. https://hrcak.srce.hr/107042
Harvard
Carev, D. (2011). 'HOTEL SALES AND FRONT OFFICE OPERATIONS IN THE UNDERGRADUATE COURSE IN TOURISM AND HOTEL MANAGEMENT AT UTILUS BUSINESS SCHOOL', Acta turistica nova, 5(2), pp. 225-240. Available at: https://hrcak.srce.hr/107042 (Accessed 26 December 2024)
Vancouver
Carev D. HOTEL SALES AND FRONT OFFICE OPERATIONS IN THE UNDERGRADUATE COURSE IN TOURISM AND HOTEL MANAGEMENT AT UTILUS BUSINESS SCHOOL. Acta turistica nova [Internet]. 2011 [cited 2024 December 26];5(2):225-240. Available from: https://hrcak.srce.hr/107042
IEEE
D. Carev, "HOTEL SALES AND FRONT OFFICE OPERATIONS IN THE UNDERGRADUATE COURSE IN TOURISM AND HOTEL MANAGEMENT AT UTILUS BUSINESS SCHOOL", Acta turistica nova, vol.5, no. 2, pp. 225-240, 2011. [Online]. Available: https://hrcak.srce.hr/107042. [Accessed: 26 December 2024]
Full text: croatian pdf 460 Kb
page 225-240
downloads: 749
cite
APA 6th Edition
Carev, D. (2011). HOTEL SALES AND FRONT OFFICE OPERATIONS IN THE UNDERGRADUATE COURSE IN TOURISM AND HOTEL MANAGEMENT AT UTILUS BUSINESS SCHOOL. Acta turistica nova, 5 (2), 225-240. Retrieved from https://hrcak.srce.hr/107042
MLA 8th Edition
Carev, Danijel. "HOTEL SALES AND FRONT OFFICE OPERATIONS IN THE UNDERGRADUATE COURSE IN TOURISM AND HOTEL MANAGEMENT AT UTILUS BUSINESS SCHOOL." Acta turistica nova, vol. 5, no. 2, 2011, pp. 225-240. https://hrcak.srce.hr/107042. Accessed 26 Dec. 2024.
Chicago 17th Edition
Carev, Danijel. "HOTEL SALES AND FRONT OFFICE OPERATIONS IN THE UNDERGRADUATE COURSE IN TOURISM AND HOTEL MANAGEMENT AT UTILUS BUSINESS SCHOOL." Acta turistica nova 5, no. 2 (2011): 225-240. https://hrcak.srce.hr/107042
Harvard
Carev, D. (2011). 'HOTEL SALES AND FRONT OFFICE OPERATIONS IN THE UNDERGRADUATE COURSE IN TOURISM AND HOTEL MANAGEMENT AT UTILUS BUSINESS SCHOOL', Acta turistica nova, 5(2), pp. 225-240. Available at: https://hrcak.srce.hr/107042 (Accessed 26 December 2024)
Vancouver
Carev D. HOTEL SALES AND FRONT OFFICE OPERATIONS IN THE UNDERGRADUATE COURSE IN TOURISM AND HOTEL MANAGEMENT AT UTILUS BUSINESS SCHOOL. Acta turistica nova [Internet]. 2011 [cited 2024 December 26];5(2):225-240. Available from: https://hrcak.srce.hr/107042
IEEE
D. Carev, "HOTEL SALES AND FRONT OFFICE OPERATIONS IN THE UNDERGRADUATE COURSE IN TOURISM AND HOTEL MANAGEMENT AT UTILUS BUSINESS SCHOOL", Acta turistica nova, vol.5, no. 2, pp. 225-240, 2011. [Online]. Available: https://hrcak.srce.hr/107042. [Accessed: 26 December 2024]
Abstract
The course in hotel sales and front
office operations has represented for many years
one of the most important specialised courses in
tourism and hotel management studies at Utilus
Business School. Although very important, this
course has not, so far, found its deserved place
in national literature that would properly value
all the achievements in this sector. This paper
presents the curriculum of the course in question
as a proposed guideline for undergraduate
teaching. The article describes the contents of
the course which is a combination of theoretical
knowledge and practical experience designed to
allow the acquisition of specialist knowledge and
skills in hotel sales and marketing, and in relation
to the check-in, stay and check-out of guests. The
article culminates in the presentation of learning
outcomes in accordance with the baseline of the
Croatian Qualifications Framework, which should
serve as a guideline for other specialised courses in
higher education.
Keywords
tourism and hotel management; hotel sales; front office operations; Croatian Qualifications Framework; learning outcomes
Hrčak ID:
107042
URI
https://hrcak.srce.hr/107042
Publication date:
16.10.2011.
Article data in other languages:
croatian
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