Original scientific paper

Ranking of factors on efficiency and effectiveness of the process quality management system certification according to the external auditors' evaluation

Đuro Tunjić orcid.org/0000-0002-9397-4108 ; TÜV Croatia d.o.o., Member of TÜV NORD Group, Dr. Mile Budaka 42A, 35000 Slavonski Brod, Croatia
Leon Maglić orcid.org/0000-0002-5171-3647 ; J. J. Strossmayer University of Osijek, Mechanical Engineering Faculty in Slavonski Brod, Trg Ivane Brlić-Mažuranić 2, 35000 Slavonski Brod, Croatia
Živko Kondić ; Polytechnic of Varaždin, J. Križanića 33, 42000 Varaždin, Croatia
Milan Kljajin orcid.org/0000-0002-9291-4111 ; J. J. Strossmayer University of Osijek, Mechanical Engineering Faculty in Slavonski Brod, Trg Ivane Brlić-Mažuranić 2, 35000 Slavonski Brod, Croatia
Veljko Kondić ; Polytechnic of Varaždin, J. Križanića 33, 42000 Varaždin, Croatia

Abstract

The paper presents the method of ranking the factors in the study of efficiency and effectiveness of the quality management system certification process which is aligned with the requirements of international standard ISO 9001. During research on the efficiency of the certification of quality management systems we came to the various influencing factors. Therefore, the question was whether to treat each factor equally or whether there are factors that are more important and have a more pronounced effect and greater impact on the certification process. For the study the opinions have been collected of competent experts from the certification institutions or external auditors directly involved in the certification process.

Keywords

certification; efficiency; external auditors’ evaluation; impact factors; quality management system

Hrčak ID:

112325

URI

https://hrcak.srce.hr/112325

Publication date:

20.12.2013.

Article data in other languages: croatian

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