Professional paper

Quality improvement tools

Dražen Čelar ; Kostwein proizvodnja strojeva d.o.o., Varždin, Hrvatska
Vladimir Valečić
Dubravko Željezić
Živko Kondić ; Sveučilište Sjever, Koprivnica, Hrvatska

Abstract

Quality has become a worldwide movement and a way of life. The success of the organization depends mostly on the quality of products or services. The primary responsibility lies on the management, but also all employees must participate in the exercise of quality. Quality is key for improving the competitiveness on the market. Quality is an important factor for survival, business success and prosperity of companies. A key principle of the quality system is making decisions based on facts, and to the fact arise through the process of collecting, processing and analyzing data and observations. This article deals with tools for analysis and improvment of quality. The tools are primarily intended for managment, but in their preparation participation of all employeesis crucial, so that they can give relevant information on which management can conduct analysis and making decision.

Keywords

company; diagram; improve; managment; methods; processes; quality

Hrčak ID:

129384

URI

https://hrcak.srce.hr/129384

Publication date:

15.9.2014.

Article data in other languages: croatian

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