Preliminary communication
https://doi.org/10.20867/thm.7.1-2.3
MULTILINGUISM IN TOURISM
Nevenka Blažević
; Faculty of tourism and hospitality management, University of Rijeka, Opatija, Croatia
Abstract
Communication is a very important segment of service in tourism industry. The primary prerequisite for communication in tourism is knowledge of foreign languages. A better language competence of the staff means a better quality of tourist services.
This research identifies the language needs in Croatian tourism. The structure of guests as well as the results of the opinion poll show that the staff in the tourism industry in Croatia should be multilingual. The most important foreign language for communication in tourism is German, followed by Italian and English.
Keywords
communication in tourism; multilinguism; foreign languages; language needs; the staff in the tourism industry
Hrčak ID:
181674
URI
Publication date:
30.12.2001.
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