Professional paper
https://doi.org/10.20867/thm.6.1-2.8
PERSONNEL DEVELOPMENT AND MANAGEMENT IN TOURISM
Vidoje Vujić
; Faculty of tourism and hospitality management, University of Rijeka, Opatija, Croatia
Abstract
The global market and global communications mark the beginning of a new story, a story that has a significant effect on the tourist economy and its personnel. These developments and other social changes indicate that firms in the tourist industry have to do some rethinking, and sometimes modify their strategy and system of management of resources and work processes. In order to gain insight into the present state and method of managing the processes of developing human resources, we have conducted a survey among fifty personnel managers in hospitality and tourist firms.
The intention of this research was to establish what steps are firms in tourism undertaking in the domain of personnel development. Efforts were also made to gather information regarding the current situation of personnel activities in the tourist economy of Croatia. The results and main characteristics of the mentioned gathering of information are presented in this paper. It also endeavors to plan a contemporary system of personnel management and personnel development processes in tourism.
Keywords
personnel development; training; personnel processes; management
Hrčak ID:
181708
URI
Publication date:
30.12.2000.
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