Review article

https://doi.org/10.20867/thm.4.2.12

The quality of hotel personnel

Milota Vetrakova ; Faculty o f Economics, University o f Matej Bel, Banska Bystrica, Slovakia

Abstract

The type of jobs in hotel. The importance of quality. Responsibility for the quality assurance of personnel. Criteria of selection process. Criteria to the job. Training and education of personnel. Utilisation of personnel’s skills and abilities. Honesty and care of hotel management about quality development of personnel.

Keywords

quality of workforce; quality of job; selection criteria; quality development of personnel; quality assessment; quality assurance

Hrčak ID:

182052

URI

https://hrcak.srce.hr/182052

Publication date:

30.12.1998.

Article data in other languages: croatian

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