Original scientific paper

https://doi.org/10.30924/mjcmi.27.1.1

Internal Communication and Employee Satisfaction in Hospitality

Ana Čuić Tanković orcid.org/0000-0002-4383-684X ; Faculty of Tourism and Hospitality Management, University of Rijeka
Ivana Bilić ; Faculty of Economics, Business and Tourism, University of Split
Iva Brajković ; Faculty of Tourism and Hospitality Management, University of Rijeka

Abstract

This paper aims to analyze the influence of internal communication on employee satisfaction in the hospitality industry from the viewpoints of communication with superiors and colleagues. The study uses survey data from two hotels with the same quality rating and the same hotel chain. Our results indicate that both forms of communication positively influence job satisfaction, based on the PLS-SEM method.

Keywords

job satisfaction; communication with superiors; communication with colleagues; hospitality industry

Hrčak ID:

273517

URI

https://hrcak.srce.hr/273517

Publication date:

28.6.2022.

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