Business Excellence, Vol. 16 No. 1, 2022.
Review article
https://doi.org/10.22598/pi-be/2022.16.1.93
DETERMINANTS, BARRIERS AND OUTCOMES OF ISO 9001 IMPLEMENTATION IN SMEs
Tonći Lazibat
; Faculty of Economics and Business, University of Zagreb, Croatia
Mate Damić
orcid.org/0000-0001-9719-761X
; Faculty of Economics and Business, University of Zagreb, Croatia
Ivan Markotić
; Universty of Applied Health Sciences, Zagreb, Croatia
Abstract
Since its inception in 1987, ISO 9001 has become one of the most implemented
quality management systems in organizations around the world. Due to its wide
application and international recognition, it is widely regarded as a prerequisite for
successful internationalization. In the era of digitalization, transformation of labor and
capital markets and emergence of born-global companies, questions are being asked if
ISO 9001 is as important as it used to be. This is especially relevant in the context of
Small and Medium Enterprises (SME) that form the economic backbone of developed
countries. The growing market globalization has changed the landscape in which SMEs
compete, and many enter international markets from their inception. The aim of this
paper is to answer the question how and under which circumstances SMEs make the
decision to get ISO 9001 certification. In order to shed more light on this understudied
issue we offer a systematization of the literature on the topic of ISO 9001 and SMEs, with
a special emphasis on key determinants and barriers of ISO 9001 implementation in SMEs as well as the key outcomes in terms of SME performance following the ISO 9001
implementation.
Keywords
ISO 9001; SME; business performance; ISO 9001 internalization.
Hrčak ID:
278863
URI
Publication date:
7.6.2022.
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