Professional paper
https://doi.org/10.38190/ope.12.1.9
The influence of internal communication on employee satisfaction on the example of selected city administration
Rudi Štekl
orcid.org/0000-0002-6879-6207
; University of applied sciences Baltazar Zaprešić
Ivica Katavić
orcid.org/0000-0001-5899-5301
; European Business School Zagreb
Dubravka Vukić
; City of Županja
Abstract
Communication, both in private life and in the business environment, is the transfer of information, ideas, thoughts or attitudes between members or groups. Internal communication as one of the anagement tools in an individual institution or company must be timely, transparent and understandable. The problem that prompted this research is unsatisfactory internal communication in the selected city administration. Consequently, the level of employee satisfaction is low, which significantly affects productivity and the achievement of strategic goals of city development. The main goal of the research is to determine the level of internal communication in the selected city administration and to propose recommendations for improving both internal communication and employee satisfaction. To achieve the main goal of the research, data were collected from secondary (relevant literature and documentation of the city administration) and primary (survey of the population of city administration employees, sample size is 30 [N = 30] respondents) data sources. The results of the research show that the employees of the selected city administration see internal communication as a very important feature for mutual understanding, contributes to building trust in the city administration at all levels and achieving the goals of the administration and employees. As obstacles to internal communication, they state dissatisfaction with internal communication at all levels, change management in city administration, work processes, procedures, salary, cooperation with colleagues, and are of the opinion that educating all employees and superiors on the importance of communication would contribute to improving internal communication. Recommendations for further research on a subject or similar topic are based on research into how the city government can contribute to a higher standard of living and security of its citizens.
Keywords
internal communication; employee satisfaction; city administration
Hrčak ID:
279780
URI
Publication date:
28.6.2022.
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