Preliminary communication
https://doi.org/10.21857/ydkx2cv429
Analysis of the satisfaction with different aspects of studying of the graduated VERN’ University students
Irena Miljković Krečar
orcid.org/0000-0003-2167-4947
; VERN University, Zagreb, Croatia
Stana Odak Krasić
orcid.org/0000-0003-0165-7381
; VERN University, Zagreb, Croatia
Abstract
VERN’ University has normalized the monitoring of students' satisfaction since its establishment. VERN' qual quality system, in accordance with ISO 9001:2015 and standards and guidelines for quality assurance in the European higher Education area, among other things, prescribes a semester survey of students on satisfaction with individual courses and teachers, as well as periodic surveys on satisfaction with other services. This information is an important resource for improving the system, which is particularly important for private educational institutions operating under conditions of very competitive market. In 2019 VERN’ introduces the so-called exit survey of students at the end of undergraduate and graduate studies. The results of exit questionnaires on a sample of 663 students from 14 different studies were analysed in this paper. The results generally show very high satisfaction with studies and studying on VERN’, especially with the quality of teachers and other employees, their expertise, and the open and respectable approach. They are also highly satisfied with extracurricular activities, premises, internal communication, organization and logistics, and most of them would repeat their VERN’ studies experience and recommend it to others. Although no systematic deficiencies of VERN’ were identified through quantitative analysis, the content analysis on open-type questions, done separately by studies, pointed to potential areas for improvement.
Keywords
exit survey, students, quality improvement, VERN', satisfaction
Hrčak ID:
313759
URI
Publication date:
22.1.2024.
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