Professional paper

TQM – A WAY TO DIFFERENTIATION

Sabrina ŠUMAN
Duško PAVLETIĆ ; Faculty of Engineering, University of Rijeka, Rijeka, Croatia

Abstract

Quality management includes systematic usage of different methods, guidelines, techniques and tools in order to, through achievement of high quality products and processes, satisfy users’ demands and to achieve competitive advantages and business success. Raising the quality conscience in all business processes is a main goal of TQM, and it assumes users orientation, continuous improvement and innovations, teamwork, process approach et cetera. The company in which these aspects of business are achieved may prosper and create products that are distinguished by specific quality and uniqueness. The emphasis is that the business achievement of these conditions must come from company leadership. Companies that successfully and continuously implement TQM's principles differentiate on the market; create high-grade and recognizable products, satisfied and loyal clients and motivated employees.

Keywords

TQM; Quality; Processes; Excellence models

Hrčak ID:

30625

URI

https://hrcak.srce.hr/30625

Publication date:

19.12.2008.

Article data in other languages: croatian

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