Professional paper
State and trends of implementing quality management in transitional conditions
Zlatko Lacković
; Faculty of civil engineering, University of Osijek
Berislav Andrlic
; Požega Polytechnic
Krešimir Lacković
Abstract
Rapid technological development, as well as stronger competition have increased the importance of product quality. At the same time, the quality has been prescribed by adequate norms or standards. The implementation of quality systems is extremely important for companies that seek their position on the global market. In the European Union, quality systems of the international ISO standard are being applied, which are based on the principles of the Total Quality Management. On the other hand, Croatia and other transitional countries still need to strive to achieve the culture of quality management in their economies. This paper reviews
the state of the ISO standard implementation in the transitional countries, as well as in the world.
Keywords
Total Quality Management; ISO 9000 standard; management; transition
Hrčak ID:
48135
URI
Publication date:
21.12.2009.
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