Izvorni znanstveni članak
https://doi.org/10.20867/thm.32.1.4
The impact of transformational leadership on frontline employees’ thriving in the hotel industry
Irfan Helmy
Harini Abrilia Setyawati
orcid.org/0000-0001-6566-0948
Sažetak
Purpose – In the fiercely competitive tourism industry, hotel management must cultivate
passionate frontline employees (FLEs) who perceive their roles as more than routine tasks,
aiming to enhance guest satisfaction. This study examines how transformational leadership
fosters FLEs’ thriving at work in Indonesian tourist hotels. Specifically, using the multiple
mediation model, this research investigates the mediating effects of a sense of calling,
acceptance of change, and friendship-based knowledge sharing (FKS).
Methodology/Design/Approach – Data were collected between January and February 2024
through a cross-sectional survey of 275 FLEs from 12 tourist hotels in Yogyakarta. SmartPLS
was used to test the hypotheses.
Findings – Transformational leadership positively influences thriving at work with sense
of calling, acceptance to change, and FKS as mediators. In addition, sense of calling and
acceptance to change sequentially enhance FKS, further strengthening thriving at work. This
serial mediation shows how transformational leadership indirectly enhances thriving through
multiple pathways.
Originality of the research – This research addresses gaps in previous studies by demonstrating
how transformational leadership drives FLEs’ thriving at work through fostering a sense of
calling, acceptance to change, and friendship knowledge sharing in the context of tourist hotels.
Ključne riječi
Hrčak ID:
345107
URI
Datum izdavanja:
4.3.2026.
Posjeta: 478 *