Izvorni znanstveni članak

THE RELATIONSHIP BETWEEN LEVEL OF EDUCATION, ORGANIZATIONAL COMMITMENT AND JOB SATISFACTION: AN ANALYSIS IN HOTEL ESTABLISHMENTS IN ANDALUSIA (SPAIN)

Sandra M. Sánchez Cañizares ; Sveučilište Cordoba
Tomás J. López-Guzmán Guzmán ; Sveučilište Cordoba

Sažetak

Not all employees are capable of generating skills and resources that may result in organizational productivity. Only qualified Human Resources, identified and committed to the company policy, are a part of the organization's competences. Therefore, elements like the worker's job satisfaction or the organizational commitment are two fundamental variables that need to be analyzed for the measurement and correct management of the company's human capital. Further¬more, the importance that the value of the workers' education presents towards competitiveness in tourism is highlighted since it is assumed that staff education is directly related to the quality of tourist service. The purpose of this paper is to analyze the relationship among educational level, job satisfaction, and organizational commitment of the employees of the hotel establishments in Andalusia (Spain), a destination of undeniable competitive significance in tourism. Evident differences were found among the level of education of workers, so the results have to encourage the human resources management to identify, maintain, and develop the resources and potential capabilities of their human capital.

Ključne riječi

education; job satisfaction; organizational commitment; human capital; hotels; Andalusia

Hrčak ID:

70764

URI

https://hrcak.srce.hr/70764

Datum izdavanja:

1.6.2010.

Podaci na drugim jezicima: hrvatski

Posjeta: 3.694 *