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Performance effects of the business process change in large enterprises: The case of Croatia

Ivan Peronja ; Department of professional studies, University of Split

Puni tekst: engleski, pdf (492 KB) str. 1-22 preuzimanja: 2.237* citiraj
APA 6th Edition
Peronja, I. (2015). Performance effects of the business process change in large enterprises: The case of Croatia. Management, 20 (1), 1-22. Preuzeto s https://hrcak.srce.hr/141557
MLA 8th Edition
Peronja, Ivan. "Performance effects of the business process change in large enterprises: The case of Croatia." Management, vol. 20, br. 1, 2015, str. 1-22. https://hrcak.srce.hr/141557. Citirano 05.08.2021.
Chicago 17th Edition
Peronja, Ivan. "Performance effects of the business process change in large enterprises: The case of Croatia." Management 20, br. 1 (2015): 1-22. https://hrcak.srce.hr/141557
Harvard
Peronja, I. (2015). 'Performance effects of the business process change in large enterprises: The case of Croatia', Management, 20(1), str. 1-22. Preuzeto s: https://hrcak.srce.hr/141557 (Datum pristupa: 05.08.2021.)
Vancouver
Peronja I. Performance effects of the business process change in large enterprises: The case of Croatia. Management [Internet]. 2015 [pristupljeno 05.08.2021.];20(1):1-22. Dostupno na: https://hrcak.srce.hr/141557
IEEE
I. Peronja, "Performance effects of the business process change in large enterprises: The case of Croatia", Management, vol.20, br. 1, str. 1-22, 2015. [Online]. Dostupno na: https://hrcak.srce.hr/141557. [Citirano: 05.08.2021.]

Sažetak
The main aim of this paper is forming the model of impact that business process change management has on organizational performance of large companies. Critical Success Factors – CSFs are closely observed in such a model. It was proved that the business process changes, observed through critical success factors, affect organizational performance that are observed through customer satisfaction and financial performance of the company. The direct relationship among the proposed variables, as well as the proposed conceptual research model, are empirically validated.

Ključne riječi
Business Process Management (BPM); Critical Success Factors (CSF); organizational performance; financial performance; non-financial performance

Hrčak ID: 141557

URI
https://hrcak.srce.hr/141557

Posjeta: 2.494 *