Izvorni znanstveni članak
https://doi.org/10.38190/ope.15.2.9
The Role of Business Communication Culture in Work Stress and Burnout: A Quantitative Analysis
Špela Skrt Keser
orcid.org/0009-0002-3407-4625
Jelena Ivelić Telišman
orcid.org/0009-0005-5923-8448
Sažetak
This paper examines how business communication culture influences work-related stress and burnout across diverse organiza-tional sectors. Using a quantitative survey of 107 employees and vali-dated instruments such as the Maslach Burnout Inventory (MBI) and the Perceived Stress Scale (PSS), the study analyzes the effects of open, hierarchical, and disorganized communication practices on emo-tional exhaustion, depersonalization, and perceived control. Results show that open and transparent communication serves as a protec-tive factor, while hierarchical and disorganized patterns significantly increase misunderstanding frequency, reduce perceived autonomy, and elevate stress. Emotional exhaustion was the most pronounced burnout dimension, particularly in sectors with high interpersonal demands. Findings highlight the mediating role of perceived control and confirm that communication quality is a central predictor of psy-chological well-being at work. The study contributes to organizational communication research by offering evidence-based recommenda-tions for leadership communication training and structured commu-nication protocols.
Ključne riječi
business communication; workplace stress; burnout; organizational culture; leadership communication
Hrčak ID:
341724
URI
Datum izdavanja:
18.12.2025.
Posjeta: 495 *