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BASIC APPROACHES TO TOTAL QUALITY MANAGEMENT AND THE FUNDAMENTAL CONCEPTS OF EXCELLENCE

Aleksandar Vuković ; Tehnički fakultet Sveučilišta u Rijeci, Rijeka, Hrvatska
Duško Pavletić ; Tehnički fakultet Sveučilišta u Rijeci, Rijeka, Hrvatska
Milan Ikonić ; Tehnički fakultet Sveučilišta u Rijeci, Rijeka, Hrvatska


Puni tekst: hrvatski pdf 247 Kb

str. 71-81

preuzimanja: 1.905

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Puni tekst: engleski pdf 247 Kb

str. 71-81

preuzimanja: 5.765

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Sažetak

This paper reviews the basic approaches to total quality management, TQM, Fundamental Concepts of Excellence in their basic form and the criteria of quality award models for achievement of TQM. The Fundamental Concepts of Excellence provide us with the framework for achieving TQM, and they are based on the principles of TQM.

Ključne riječi

concepts of excellence, quality management, quality awards

Hrčak ID:

26342

URI

https://hrcak.srce.hr/26342

Podaci na drugim jezicima: hrvatski

Posjeta: 10.234 *