Original scientific paper
https://doi.org/10.20867/thm.3.2.14
Management and the quality of ship catering services in Croatia
Borislav Šimundić
; Faculty of tourism and hospitality management, University of Rijeka, Opatija, Croatia
Damir Lovreković
; Jadrolinija, Rijeka, Hrvatska
Abstract
Rapid growth of tourism industry in Croatia has had an impact upon the national passenger and cruise fleet so that, according to statistical data, by 1989, the coastal regions and the islands of Croatia were visited by 7.8 million tourists (58 million bed nights).
Parallely with the development of passenger shipping industry, which also reflected the rise of shipbuilding industry and tourism in Croatia, catering activities on liner and cruise ships have recorded an upward trend. In this context, passengers were provided with basic catering
services on short routes and with a more complete and sophisticated culinary service on longer coastal and international cruising routes.
Passenger and cruise catering , is part of catering business activities on various means of transportation, aiming to meet passenger needs and requirements within the larger framework of various services generally provided on board ships. Passenger shipping companies regard
catering services and activities on board their ships as an accessory yet indispensable component making part of their principal activities, i.e. carriage of passengers and goods by sea.
This paper deals with the management and quality of catering services on board ships owned and operated by Croatian largest passenger shipping company "Jadrolinija" Rijeka and reflects many specific features and a critical analysis in this domaine.
Keywords
catering; liner and cruise ship catering business
Hrčak ID:
182336
URI
Publication date:
30.12.1997.
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