Skip to the main content

Review article

BASIC APPROACHES TO TOTAL QUALITY MANAGEMENT AND THE FUNDAMENTAL CONCEPTS OF EXCELLENCE

Aleksandar Vuković ; Faculty of Engineering, University of Rijeka, Rijeka, Croatia
Duško Pavletić ; Faculty of Engineering, University of Rijeka, Rijeka, Croatia
Milan Ikonić ; Faculty of Engineering, University of Rijeka, Rijeka, Croatia


Full text: croatian pdf 247 Kb

page 71-81

downloads: 1.932

cite

Full text: english pdf 247 Kb

page 71-81

downloads: 5.899

cite


Abstract

This paper reviews the basic approaches to total quality management, TQM, Fundamental Concepts of Excellence in their basic form and the criteria of quality award models for achievement of TQM. The Fundamental Concepts of Excellence provide us with the framework for achieving TQM, and they are based on the principles of TQM.

Keywords

concepts of excellence, quality management, quality awards

Hrčak ID:

26342

URI

https://hrcak.srce.hr/26342

Article data in other languages: croatian

Visits: 10.497 *