Poslovna izvrsnost - Business Excellence, Vol. 2 No. 1, 2008.

Table of contents

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DIFERENCIRANJE DIFFERENTIATION OF PORT SYSTEM TECHNOLOGICAL PROCESSES FOR ESTABLISHING THE PORT SERVICE QUALITY (page 9-19)

DIFERENCIRANJE TEHNOLOŠKIH PROCESA LUČKOG SUSTAVA U FUNKCIJI USPOSTAVE KVALITETE LUČKE USLUGE (page 20-20)

Natalija Jolić, Tonći Lazibat, Ante Jolić
Preliminary communication

KVALITETA KANALA DISTRIBUCIJE U RAZMINIRANJU TERITORIJA REPUBLIKE HRVATSKE (page 21-34)

QUALITY OF DISTRIBUTION CHANNELS IN DEMINING CROATIA (page 35-35)

Sanda Renko, Tanja Borić Plesivčak
Preliminary communication

UPRAVLJANJE KVALITETOM INFORMATIČKE USLUGE: STUDIJE SLUČAJA PRIMJENE ITIL METODE (page 37-58)

QUALITY MANAGEMENT OF INFORMATION SERVICES: CASE STUDY OF THE APPLICATION OF ITIL METHOD (page 59-59)

Mario Spremić, Davor Kostić
Preliminary communication

INTEGRIRANI SUSTAVI UPRAVLJANJA U GRAFIČKOJ INDUSTRIJI (page 63-71)

INTEGRATED MANAGEMENT SYSTEM IN THE GRAPHIC ARTS INDUSTRY (page 71-71)

Diana Miličić, Davor Donevski, Dubravko Banić
Review article

ULOGA ZAPOSLENIKA U OSTVARIVANJU ORGANIZACIJSKE IZVRSNOSTI (page 73-81)

ROLES OF EMPLOYEES IN THE PROCESS OF ACHIEVING ORGANIZATIONAL EXCELLENCE (page 82-82)

Kiril Postolov
Review article

UPRAVLJANJE KVALITETOM U DRŽAVNOJ UPRAVI (page 83-95)

QUALITY MANAGEMENT IN THE STATE ADMINISTRATION (page 96-96)

Sisek Boris, Željko Pavković
Review article

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