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Acta turistica nova, Vol. 5 No. 2, 2011.

Izvorni znanstveni članak

HOTEL SALES AND FRONT OFFICE OPERATIONS IN THE UNDERGRADUATE COURSE IN TOURISM AND HOTEL MANAGEMENT AT UTILUS BUSINESS SCHOOL

Danijel Carev

Puni tekst: engleski pdf 460 Kb

str. 225-240

preuzimanja: 866

citiraj

Puni tekst: hrvatski pdf 460 Kb

str. 225-240

preuzimanja: 640

citiraj

Sažetak

The course in hotel sales and front
office operations has represented for many years
one of the most important specialised courses in
tourism and hotel management studies at Utilus
Business School. Although very important, this
course has not, so far, found its deserved place
in national literature that would properly value
all the achievements in this sector. This paper
presents the curriculum of the course in question
as a proposed guideline for undergraduate
teaching. The article describes the contents of
the course which is a combination of theoretical
knowledge and practical experience designed to
allow the acquisition of specialist knowledge and
skills in hotel sales and marketing, and in relation
to the check-in, stay and check-out of guests. The
article culminates in the presentation of learning
outcomes in accordance with the baseline of the
Croatian Qualifications Framework, which should
serve as a guideline for other specialised courses in
higher education.

Ključne riječi

tourism and hotel management; hotel sales; front office operations; Croatian Qualifications Framework; learning outcomes

Hrčak ID:

107042

URI

https://hrcak.srce.hr/107042

Datum izdavanja:

16.10.2011.

Podaci na drugim jezicima: hrvatski

Posjeta: 2.889 *