Izvorni znanstveni članak
https://doi.org/10.22522/cmr20170121
The Consequences of Astroturf Lobbying for Trust and Authenticity. Findings and Implications from an Experiment
Irina Lock
orcid.org/0000-0002-0524-3330
; Amsterdam School of Communication Research, University of Amsterdam, The Netherlands
Peter Seele
orcid.org/0000-0002-6456-4003
; Università della Svizzera italiana, Lugano, Switzerland
Sažetak
In contrast to authentic grassroots activism, in astroturfing, lobbyists sponsor an interest group that pretends to be a grassroots movement. In a vignette-based experiment, we investigate for the first time how astroturfing, compared to grassroots lobbying, reflects on stakeholders' perceptions of organizational trust and authenticity, how perceived frequency of the practices relates to them, and the associations they trigger. Our results indicate that stakeholders perceive an astroturfing organization as barely trustful and authentic, even less so if the practice is perceived as occurring more frequently. Astroturfing triggered negative associations of manipulation. Such perceptions damage organizations’ trustful relationships with their publics.
Ključne riječi
astroturf lobbying; grassroots initiatives; trust; authenticity; public affairs
Hrčak ID:
185281
URI
Datum izdavanja:
27.7.2017.
Posjeta: 1.504 *